Our commitments with regard to the components of our environment are our capacity to act.

The Government

Considering its inevitable role in the implementation of the national policy of economic and social development, the Customs Administration strives towards:

• The support to structuring projects led by the government;
• The modernization and improvement of the service rendered to the general public;
• The consecration of the principles of good governance;
• The significant contribution to the reinforcement of the attractiveness and competitiveness of the country;
• The improvement of the business environment;
• The contribution to the security of the national territory;

The Company

The Customs Administration is challenged by the upgrading and the reinforcement of the competitive capacities of companies and through various means:

• A process of dematerialization guaranteeing more effectiveness, speed and transparency in the processing of customs transactions;
• Simplified customs procedures and formalities and adapted to the needs of economic operators in particular in terms of cost and time reduction
• A permanent support to the corporate world for a reinforcement of its competitiveness by:
  • The encouragement of fair competition by ensuring tax equity;
  • The battle against all forms of commercial fraud: false claims of cash, value and origin, counterfeit, smuggling, etc ;
  • Design of new products which aim at improving the company’s positioning in the international market: the categorization (link to dedicated site), the status of the AEO;
• Greater openness through:
  • Targeted communication and regular transmission of information;
  • A continuous dialog to improve the customs service and to adapt it to the constraints and to the opportunities to grasp

The Citizens

The Administration of Customs and Indirect Taxes is also a socially responsible Administration which makes sure to:

• Be accountable for its activities to citizens by using various means and channels of communication with this segment of its environment,
• Ensure quality service through a medium that is an efficient means of information and orientation at the end-user’s disposal,
• Ensure quality service through a medium that is an efficient means of information and orientation at the end-user’s disposal,
• Respond to all the queries and complaints which it receives within the shortest time possible
• Continuously reinforce the customs administration’s ethics
• Contribute to the protection of public health, the environment and national heritage

This last commitment manifests itself through a continuous battle for Customs on several fronts:
 

Customs - consumer

The Customs Administration ensures the compliance to the regulation in terms of quality control, technical standards and medical veterinary and phytosanitary measures.

It is in this direction that it:

• Fights all types of illicit traffics, in particular that of drugs.
• Handles the necessary documentary and physical controls, supplemented if needed by in laboratories analyses, to prevent the introduction into the national territory, of harmful goods such as:
  • counterfeit medicine or medicine of doubted quality
  • foodstuffs not in compliance with medical and phytosanitary standards
  • defective industrial products or not in compliance with the technical safety standards
  • plants and animals presenting contamination risks

Customs - environment

The ADII contributes to safeguarding of the environment, the flora and the fauna and to the safeguard of nature through the control of transfrontier movements:

• imperiled species of wild fauna and flora
• dangerous wastes
• chemical substances which impoverish the ozone layer

Customs - cultural heritage

The Customs Administration is at the service of the protection of the national heritage while battling against the illicit traffic of cultural goods which constitute the collective memory of the nation.

The International Customs community

The Moroccan Customs has always affirmed its commitment to make its action effective as a member of the World Customs Organization and by being a dynamic player by implementing choices and agreements with the customs partners and this, through:

• The adhesion to the common vision of the future of the customs trade as well as to worldwide projects
• The collaboration and regular exchange with the customs partners in regards to training, and the sharing of customs experiences
• A sustained cooperation with its counterparts to fight large-scale trafficking, to ensure a coordinated management of the borders, and to exchange information and news necessary to ex ante controls
• An operational cooperation within the framework of international agreements